Frequently asked questions
Shipping
How can I cancel my order?
How can I cancel my order?
As long as your product has not been submitted for fulfillment by us, we can cancel the order. There is a 5% cancellation fee to cover transaction processing costs. These charges are not refunded to us by Shopify if we process a cancellation.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, then you must follow our return policy in order to get refund once you receive your product. Our customer service team is on standby to help you out!
Where do we ship?
Where do we ship?
Explore our worldwide shipping options! Shipping costs will be determined by your shipping address and will be included at checkout. Stay tuned for our exclusive deals and discounts that will make your shopping experience truly extraordinary.
Shipping Times
Shipping Times
Orders processed in the US will take 5-15 business days to arrive. For international orders, it can take between 7-20 business days for your product to arrive, depending on where you live.
Shipping & Handling
Shipping & Handling
Typically, it takes us approximately 2-6 business days to handle your order before transferring it to our trusted shipping partners. The specific shipping times will vary depending on your location around the globe.
Return and Exchange
Return Policy
Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 45 days of delivery in the original condition and packaging.
You can choose between a refund in store credit or a refund to your original payment method.
Envisxge does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please contact us at support@envisxge to the side to initiate a return!
Damaged or Defective Items
Damaged or Defective Items
We understand the distress caused by this unfortunate situation. As soon as we ascertain the defective nature of the item, we will take prompt action to provide you with a brand-new product. Should it become necessary to return the item, please note that we will cover the shipping costs.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 45 days of the delivery date.
Please Note: Wrong size doesn't include in Damaged or Defective Items.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Return Shipping Guidelines
The return location for your shipment will be provided by our dedicated returns team. Once we receive the product, we guarantee to process your return within 2 business days.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return time frames depend on how soon you are able to ship the products and when we receive them.